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Privacy Policy

Effective Date: 1 August 2025

Home Serenity BW is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

When you use our Site, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party payment gateways)

Non-Personal Information

  • Browser type
  • IP address
  • Pages visited
  • Time spent on pages
  • Referring website addresses

This information may be collected using cookies, tracking technologies, and third-party tools, such as Google Analytics.

  1. Use of Google Analytics

We use Google Analytics to understand how our website is being used and to improve your user experience. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting ours.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.
To learn more about how Google collects and processes data, visit: https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics tracking by installing the browser add-on here: https://tools.google.com/dlpage/gaoptout

  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your account or orders
  • Improve our website and user experience
  • Send promotional emails (you can opt out at any time)
  • Monitor and analyze usage and trends to improve the Site
  1. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to perform tasks on our behalf, such as:

  • Payment processing
  • Shipping and delivery
  • Email marketing
  • Website hosting

These parties are only given access to the data necessary to perform their specific tasks and are contractually obligated to keep your data secure.

  1. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

  1. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for us to use your data
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at homemadeserenity2020@gmail.com.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us: homemadeserenity2020@gmail.com